Airport Transfer, Frequently asked questions Alanya Gazipasa Antalya
 

Transfer FAQ

Q : What is the baggage policy?
A :
Each passenger is allowed one piece of baggage with a maximum weight of twenty kilos (20kg) and one piece of hand baggage up to five kilos (5kg). The vehicle to transport you will be adequate for the number of people traveling and luggage contracted. Any excess luggage must be declared at the time of booking by using the appropriate part of the enquiry form; Special Requirements. Please note that if it requires a change of the type of the vehicle because of the extra luggage there may be extra charges, but this will be confirmed when you make the enquiry. In the event of additional vehicles being required to transport an excess of undeclared luggage, the passenger will be held responsible for covering any additional costs.

Q : Can you advise the mode of transport on offer?
A :
Depending on the size of your party and the airport of arrival. As a general guide, minibus and coaches are used for big parties. Small groups (1 to 4 people) travel by private car or taxi. We reserve the right to modify the mode of transportation.

Q : Do you cater for baby seats?
A :
Yes, we can cater for baby seats. Please request in the Special Requirements section of the Form.

Q : When the payment become due?
A :
If you are an easyhome customer, and you have enough funds in your account, the transfer fee could be charged to your account. Or you can pay that to the driver when the transfer is completed.

Q : Is it cheaper for babies and children?
A :
No, unfortunately we have to charge for all passengers.

Q : We will need to stop and pick up our apartment keys at a key collection office. Can we continue to the apartments?
A :
Yes, there is no problem for a BRIEF stop to collect keys (5 minutes maximum) and continue to your accommodation IN THE SAME TOWN. We need to be advised on the booking form. 

Q : If our flight is delayed, will you be waiting for us?
A :
Yes, flight arrivals times are monitored. If you have a big delay please contact us immediately to re-schedule your pick-up.

Q : What happens if I can't find my driver at the airport?
A :
Call the 24h emergency telephone you will receive with your booking confirmation, and you will be directed to your driver. 

Q : I have lost my luggage; can you collect it for me later?
A :
All the airlines have handling agents. They will organize for any luggage to be forwarded to your address.

Q : How do I meet my driver at the airport?
A :
On completing your booking you will receive an email confirmation and also an email giving instructions for meeting your driver.

Q : What currency are your rates in?
A :
Our currency is Euro based.

Q : Should I put our flight arrival / departure times down taking on your time difference?
A :
You should provide us with the times as shown on your flight tickets, without modifying. All pick-up times will be calculated automatically and confirmed to you.

Q : Could you provide your contact number should your driver not be at airport?
A :
Our Emergency telephone number for 7/24 is (+90) 542 448 47 24

Q : We may take more/less than 30 minutes to exit. Will the driver be there?
A :
Driver will be waiting for you. The 30 minutes indicated is an average time passengers take to exit with luggage. If you foresee that you will take less time (only hand luggage) or more (reduced mobility, etc) please advise in the observations box.

Q : We are two parties arriving at different times, and would like to travel together in the same vehicle. How do we do?
A :
We do not recommend booking like this, as we will wait only for the flight booked. If there are any delays from the other party joining (and delays do happen!), we will not wait for that party.

Q : How long will the driver wait for us to clear customs?
A :
The driver will normally wait for 60 minutes after your flight has landed before making enquiries with the airline, customs or immigration. After this and if there is no sign of the passenger will the driver leave the airport. If you are delayed in customs or baggage or lost luggage please call our offices to ensure that your driver will wait.

Q : I am only bringing hand luggage. Will the driver be there as soon as I land?
A :
Our drivers are usually waiting for you at the airport half an hour after the flight has landed. If you do not have any luggage, please indicate this fact in the observations section of the booking form. The driver will be ready for a quick exit. 

Q : I have walking difficulties, so it may take me a while to come through. Will the driver wait for me?
A :
Yes, the driver will wait. If you foresee an extended delay, please indicate this fact in the observations section of the booking form.
 
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